Warranty Policy

LED Concepts has a LIFETIME Limited Warranty. Warranty is subject to product failure under normal operating conditions. Warranty does not cover improper installation or failure due to water exposure. If product failure occurs within 14 days, the product can be sent in to be repaired or replaced. If product is repaired or replaced, return shipping charges will be covered by LED Concepts. If product is returned after 14 days the customer can send in product for replacement or repair, but customer will incur shipping charges. If a product is defective upon arrival, LED Concepts will issue customer a pre-paid return shipping label. If you have a product in need of warranty please contact us at info@ledconceptslighting.com for assistance.

Refund / Exchange Policy

LED Concept’s offers a 30 day no hassle refund policy on all un-installed items. If item has been installed it is not eligible for a refund. Item must be returned unused and in its original packaging. Any items sent back not in original packaging are not eligible for refund. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ledconceptslighting.com.

Shipping Information

To return your product, you should mail your product to: 3812 Ridgelake Dr. STE 2A, Metairie LA 70002 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.