Please refer to the product listing page for specific warranty information, as it varies depending on the brand, configuration, etc. All warranties are non-transferable and are only applicable to the original purchaser. LED Concepts warranties are honored only based on purchases directly from us and no other vendors, dealers, etc.
If you believe a product is defective or malfunctioning, we will ask for your assistance in troubleshooting the issue(s). Please troubleshoot by switching components from side-to-side to isolate the problem, individually such as just the driver, device, etc. Once you have clearly identified which component failed, you will not have to return it to us for a replacement, but we recommend keeping it off of the vehicle*. Once you have confirmed the defective part, please contact us by email for the next step of warranty replacement. If an item is discontinued by the manufacturer, its warranty is not void, but the part will be replaced with that product’s current equivalent. No refunds or credit will be issued in lieu of replacements.
Shipments of replacement parts will be made by USPS First Class Mail and will be paid for by LED Concepts. If you are outside of the US, you will be required to pay only the shipping costs involved to deliver your replacement part. If you are a customer of one of our distributors, the distributor is responsible for the warranty replacement and should be contacted to handle the replacement directly. If you prefer any other shipping method (i.e. overnight), you are responsible for the associated costs of said shipping method.
Refund / Exchange Policy
If you return an item for a refund, it must first meet the criteria stated in our below returns policy. All returns must be received at LED Concepts within 45 days from their original purchase date. All refunds must be issued back to the original payment source. If an order is placed using store credit, and that order requires a refund, the store credit will be re-applied to your account. This policy shall apply to any product purchases or deposits. The RMA number for this process can be requested by emailing us at firstname.lastname@example.org.
Parts may be exchanged if they are in like-new condition with their original unopened packaging for credit towards anything else in-stock. Please note: due to the nature of our products, we do not accept returns/exchanges on custom parts. Exchanges must be made within 60 days of the original purchase date. For example, you ordered halo kit “X” but changed your mind and now want to use halo kit “Y”. If your returned part(s) cannot be restocked as “new” we reserve to right to deny the exchange or apply only a partial credit towards your new items. If you need to make a rushed exchange, you can order the new part first and then return the original for a refund without being subject to any restocking fees on the “exchanged” item. The RMA number for this process is provided by email upon requesting one at email@example.com. Please allow 2-3 business days for your RMA request to be reviewed.
Please be advised that any free shipping promotions used on the original order will be forfeited if the order is returned and the original shipping costs (paid or unpaid) will also be deducted from the refundable amount. Due to the high volume of incoming and outgoing packages each day, if the provided RMA number is not clearly marked on the outside of the box it will be refused. We are not responsible for return postage unless the return is required due to our mistake, in which case we will send a pre-paid shipping label.
Due to the nature of our products, we do not accept returns on custom parts. Our standard restocking fee structure is outlined below.
Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Tier 3: Inability to restock. (Product & packaging both damaged) = 70% refund or 80% store credit.
The customer is responsible for shipping costs to and from our shop. However, if the exchange is necessary because of our mistake, we will cover all shipping charges involved. Free shipping coupons are not valid on any exchange. If you used a free shipping promotion on your original order and returned that order for a refund or exchange, that promotion is then forfeited and the actual shipping costs will be deducted from the refund/store credit granted.
We urge all customers to double check the details of their order before it’s submitted to ensure accuracy. If you have submitted your order and need to modify or change your order, you can do so in the “My Account” page next to the order status where applicable. If the “modify” and “cancel” buttons are not available for the order, it has already processed at that point and any returns or exchanges must be done by requesting an RMA. Cancellations are not possible if the “cancel” button cannot be clicked, even if you call in. The period to modify or cancel your order is at most 15 minutes from the time of submission. Any Special Orders cannot be cancelled once processed, as they are placed based your commitment to the purchase.
If you believe that an item is missing from your order, please help by emailing us a picture of your order contents, the packing slip, and the packaging it arrived in. We will work together with you to help make sure you receive the correct/missing parts right away. Any missing or damaged-in-transit parts must be reported within 30 days of delivery. Beyond that, we will not be responsible for such parts or any associated costs to deliver them.
We offer shipping by UPS and the US Postal Service. UPS offers guaranteed transit times for their overnight and expedited services. USPS offers estimated transit times for their Express and Priority mail services, but absolutely no guaranteed delivery dates. We take zero liability for delayed delivery on all USPS shipments regardless of the so-called “guaranteed” delivery dates that show when tracking a package online and cannot apply for postage refunds. Once a package leaves our shop, the transit time is completely out of our control. Please beware that with USPS First Class, Parcel Post, or Priority Mail, the delivery time can vary from 2-30+ days depending on your location. Shipping costs are paid to the carrier and are non-refundable under any circumstance. These policies apply for all domestic and international shipments.
If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within twenty-one days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. UPS typically requires up to eight business days from the time the claim is started. USPS can require from 30 to 90 business days, and this may vary depending on your country/destination. Please note that this is the policy of the shipping carriers and not of LED Concepts. We do not guarantee that any packages will be credited by the shipping carrier until this process is complete. Unless you selected the insurance option at checkout, refunds and/or replacements will not be given unless the carrier approves your lost package claim.
LED Concepts reserves the right to choose the shipping method if you have selected free shipping. All free shipping offers are not applicable to any customers outside of the US nor to any orders lower than $100 in value. If you must have an order shipped using a specific carrier/method, then you must pay for that preferred method in full.