ALL LED Concepts’ products carry a LIFETIME Limited Warranty. This means we will replace any product failure due to a manufacturing defect or normal operating conditions during the lifetime of the product. This warranty does not cover failures due to improper installation or water exposure. This warranty is only valid with proof of purchase in the form of the original order number in which the product was purchased.
If you believe a product is defective or malfunctioning, we will ask for your assistance in troubleshooting the issue(s), including providing pictures, to determine the root cause(s). If we determine a product/component must be replaced, we will replace it with the same product/component.
- If a product/component is deemed to be defective on arrival, we will provide a return label for the customer to return the defective product/component. Once we are able to see updates on the tracking number, we will ship out a replacement.
- In cases that a certain component fails after installation, we will be able to send out a replacement for a small deposit plus shipping depending on the component. That deposit is entirely refundable upon receiving the defective component in return.
- In all other cases or if an LED Concepts customer service agent deems it necessary, the defective or malfunctioning component must be returned at the customer’s expense before receiving a replacement.
Upon receiving the return, we will process it as quickly as possible and either ship out a replacement component at our expense or contact you about the resolution to the issue. LED Concepts is not liable for any overnight shipping fees, installation/troubleshooting fees imposed by an installer, or other damages caused by product failure in any way.
Above all else though, the LED Concepts crew is here and happy to help you resolve your issue. At the end of the day, we want you on the road with working products more than anyone!
Refund / Exchange Policy
LED Concepts offers a 60 day no hassle refund/exchange policy on all uninstalled items that are returned in their original packaging. All refunds are subject to up to a 10% restocking fee based on the total paid. If an item has been installed or tampered with, it is not eligible for a refund. You may elect for a refund for store credit that is not subject to a restocking fee.
Exchanges for products of similar value are not subject to a restocking fee, however, the customer will be responsible for shipping cost to send new products. An LED Concepts customer service representative will reach out to you in order to complete your exchange.
Returns are processed as soon as possible upon reception and you will receive an email notifying you of the refund amount or contacting you regarding your exchange. Please be advised that once the refund is issued, it will take about 3-4 business days to clear the wires and be posted to your account.
Here at LED Concepts, we do our best to process and ship your order as fast as we can. We are typically able to get your order into the mail within 24 hours of order placement but this is not always the case so we ask for up to three (3) days to process the order.
We will notify you within those three days if something has occurred that would prevent your order from going out. If that happens, we are happy to work with you to come to a resolution so you can get your products as soon as possible.
If you order an item that is out of stock, the order will most likely be held until that item can be restocked. If you need something urgently, please order out of stock items separately or contact us regarding that item’s inventory levels. Back orders will get first priority in shipping once we receive the components to fulfill those orders. Please understand that delays can and will occur, potentially push back the date we expect to receive shipments. Any date mentioned by one of our customer service agents is tentative and subject to change.
If you need to ship an item back to us for either refund, exchange, or warranty purposes, please ship the item back to us at the following address:
LED Concepts Return/Exchange/Warranty (please label accordingly)
3812 Ridgelake Drive Suite 2A
Metairie, LA 70002
Also, please download our RMA Form to print and include with your return in order to ensure the return is processed as quickly as possible. If you are not able to print the document out to include with the return, please transcribe the information onto another sheet of paper and include that in your returned package. Again, this information ensures the quickest possible resolution for your returned package. Thanks!